Our logistics are automatically assigned based on your region and delivery efficiency, so we do not typically support choosing a courier or requesting a fixed delivery time. However, if you wish to arrange your own courier (e.g. SF Express, Lalamove) or send a courier to collect your order from our warehouse, we’re happy to assist—provided it is arranged during our opening days (Sunday and Monday) and you contact us in advance to confirm the details. For deliveries outside of Hong Kong, please contact us first to ensure the selected courier allows liquid products and meets the necessary handling conditions.

EHD operates as an online-exclusive store and does not have a publicly accessible retail shop. However, if you wish to purchase or pick up products in person, our Hung Hom warehouse is available by appointment on Sundays or Mondays, and we can assist with pre-arranged product selection or collection during your visit. All in-person visits must be booked in advance via our website or WhatsApp, so we can prepare accordingly. The warehouse is a working space and not an open-door retail outlet, so advance booking is required.

Once we receive your return request, we usually review and respond within 1–2 business days. If a return is required, we will arrange a refund or replacement after we receive and inspect the item to ensure it is in acceptable condition. Refunds are typically processed within 3–7 business days after our confirmation, and will be credited to the original payment method (depending on your bank or payment provider) Exchanges will be dispatched within 1–3 business days after approval For pre-order items, shipping time will vary — please refer to the product page for specific timelines. All timeframes mentioned refer to business days only (excluding Sundays and public holidays). Processing may be slightly delayed during peak seasons or under special circumstances.

Yes. Pre-order items are also eligible for return or exchange under our standard return policy. If your pre-order item is damaged, incorrect, or has other non-human-related issues, you may request a return or exchange within 10 days of receipt. Please submit your request by email with your order number and reason. For damaged items, clear photos are required. Pre-order items are currently out of stock and will typically be dispatched within 5–9 business days after order placement. However, actual delivery time may vary depending on restocking progress. Please refer to the product page for item-specific estimates. Please note that pre-order items cannot be expedited. If you need the product urgently, we recommend selecting an in-stock item.

If you receive an item that is damaged, incorrect, incomplete, or has other non-human-related issues, you may request a return or exchange. Please contact us within 10 days of receipt and provide clear product photos along with your order number. If the item appears damaged upon arrival, please notify us as soon as possible, and include photos of all original packaging, the delivery box, and the product for assessment. We do not accept return or exchange requests under the following conditions: Personal preferences (e.g. scent, texture, or unmet expectations) Opened or used products, or items not in their original packaging (including boxes or labels) Items not purchased through our official EHD website Requests made after the 10 days Clearance items, promotional bundles, or special set offers Refunds requested for full orders without returning free gifts Once the return is approved, we generally recommend returning the item via courier. Alternatively, in-person returns are accepted upon appointment and confirmation, and must be scheduled according to warehouse opening days (currently Sunday and Monday). If the return is due to our error, EHD will cover the courier return shipping cost. For full details, please refer to our return policy page: View here

Yes. If you request a refund for the entire order, all free gifts included with the order must be returned together in unused and original condition. If the free gift is not returned, EHD reserves the right to deduct its value from the total refund amount or decline the refund of the full order. Free gifts must be returned via courier together with the other products. Shipping arrangement follows the same policy as regular returns.

Yes. EHD reserves the right to revise, update, or change any part of this return, refund and exchange policy at any time without prior notice. The most current version will always be published on our website, and we recommend checking the policy page periodically for updates. In case of any discrepancies between the English and Chinese versions, the English version shall prevail.

To request a return, please email support@ehd-hk.com within 10 days of receiving your item. Please include the following details in your email: Your order number The product(s) you wish to return or exchange Reason for return or exchange Whether you are requesting a refund or replacement For damaged or incorrect items, please attach clear photos, including full packaging, courier box, and product itself Once your request is approved, we will notify you by email with further instructions. We recommend returning the product via courier at your own cost and risk. If the return is due to our error (e.g. incorrect item shipped or product defect), EHD will cover the courier return shipping cost. In-person returns are also accepted upon appointment and confirmation, and must follow the schedule of our Hung Hom warehouse (currently open on Sundays and Mondays only). Unauthorised or improperly arranged returns will not be accepted.

We generally recommend returning items via courier at the customer's own cost and risk. If the return is due to an error by EHD (e.g. incorrect item shipped or confirmed product defect), EHD will cover the courier return shipping cost. We also accept in-person returns, but an appointment and confirmation are required before visiting our Hung Hom warehouse. The warehouse is open to the public on specific days only (currently Sunday and Monday), and returns must be scheduled accordingly.

We typically process and dispatch orders within 0–1 business day after receiving your order (excluding Sundays and public holidays). Delivery times may vary depending on region, courier services, and customs clearance. Estimated delivery times after placing your order: Hong Kong: Around 1–3 business days (Monday to Saturday counted as business days; Sundays excluded) Macau: Around 2–4 business days Mainland China: Around 3–10 business days (depending on customs and logistics in your region) Other regions: Please contact us for an estimated timeframe We primarily use SF Express for Hong Kong deliveries and trusted logistics providers for other regions. If your order includes any pre-order items (i.e., currently out of stock), the full order will be shipped once all items are available. Pre-orders are typically dispatched within 5–9 business days after order placement. If your order contains only in-stock items and you require urgent handling, feel free to contact us via WhatsApp — we will do our best to assist. However, orders containing pre-order items follow the standard processing timeline and cannot be expedited. Thank you for your understanding.

Yes. If you prefer in-person pickup, we offer a self-pickup option at our Hung Hom warehouse location. As we primarily operate online, the warehouse is only open on Sundays and Mondays, and pickup requires a confirmed appointment. To schedule a pickup: Use our Pickup Booking Page Or contact us directly via WhatsApp: Click here to chat The exact warehouse address will be provided upon confirmation. If needed, we may also assist with direct on-site purchases. However, we strongly recommend booking in advance and contacting us prior to your visit.

We currently deliver to the following areas. Shipping fees are as follows: Hong Kong: Free delivery for orders over HK$350. A shipping fee of HK$30 applies to orders below that amount. View details Macau: Free delivery for orders over HK$580. A shipping fee of HK$50 applies to orders below that amount. View details Mainland China: A flat shipping fee of HK$80 applies. Free shipping is currently not available. View details Other regions: For all other destinations, please contact us to enquire about shipping options and quotes. All orders are processed on business days, and delivery times may vary depending on region and logistics providers. (For Hong Kong orders, business days are Monday to Saturday, excluding Sundays. For other regions, business days depend on local courier operations.)

Browse our product pages and select the items you wish to purchase. Click “Add to Cart” for each item. When you’re ready, click the cart icon or the word “Cart” at the top right corner of the website. Review your selected items and proceed to checkout. Guest checkout is supported — no registration is required. However, we recommend creating an account to enjoy a new member discount, view your purchase history, and start earning reward points. Please note that postal codes are not used in Hong Kong and Macau. You may simply enter "NA" or "0000" in the postal code field when filling out your shipping address.

EHD accepts the following payment methods: Credit Card (powered by Stripe) 　We support all major credit cards, including Visa, Mastercard, American Express, and also Alipay (Mainland China). PayPal 　You may pay using your PayPal account or check out with a credit card via PayPal. Offline Payment Options 　- FPS (Faster Payment System): You can transfer funds via FPS using either our FPS ID or our WhatsApp phone number. If you prefer to pay by bank transfer, please contact us to request our bank account details. 　- WeChat Pay & AlipayHK: Scan the QR codes on our payment page. If your device cannot scan the code, feel free to contact us for a direct payment link. After payment, please send your payment proof to us via WhatsApp or email so we can verify and process your order. Offline payments must be completed and confirmed within 24 hours, otherwise the order will be automatically cancelled and must be placed again.

Offline payment refers to a method where the transaction is not completed through real-time systems (such as credit card payment via Stripe, or PayPal account/credit card checkout). Instead, customers manually complete the payment after placing an order—using FPS, scanning a QR code, or making a bank transfer—and then notify us with proof of payment via WhatsApp or email. This option is ideal for customers who do not use credit cards or PayPal. For full details and step-by-step instructions, please visit our Payment Information Page.