Shipping to Mainland China

Important Notice (Please Read Before Ordering)

A HKD 80 shipping fee applies to all orders shipped via SF Express
ID verification is required for all orders
Orders will NOT be shipped until the ID upload is completed

Customs Regulations (China)

Due to regulations by the General Administration of Customs of China:

➤ Each package must NOT exceed RMB 800
➤ If your order exceeds RMB 800:

• It will be split into multiple shipments

➤ If your order exceeds RMB 1600:
• Shipments will be sent across multiple days

➤ Recipient information restriction:
• Name, phone number, ID number and address
• Can only be used once per day

➤ If your order is over RMB 800 and you need help:
• Contact us (Email / WeChat ID: EHD-HK)

ID Upload (Required Before Shipping)

After placing your order, you will receive:

Tracking number
Upload link (from SF Express)

What you need to upload

➤ Identification document ONLY
• China ID card
• OR Passport (any country is accepted, subject to SF Express requirements)

How to upload

You can choose ONE of the following:

➤ Option 1: Upload via Email Link
• Click the link provided in the email
• Follow instructions to upload

➤ Option 2: Upload via SF Express App
• Open SF Express App
• Enter your tracking number
• Follow instructions to upload

➤ If you need help:
• Contact us (Email / WeChat ID: EHD-HK)

Important Conditions

⚠️ Incorrect information (ID / address):
• Shipment will be returned to us

⚠️ Returned orders:
• No refund will be issued

⚠️ If you want reshipping:
• You must provide correct information
• You must pay FULL shipping fee again

Import Duties & Taxes

➤ Your order may be subject to import duties by China Customs

➤ Estimated tax range:
• 13% to 60%
• Hair & skincare products: typically 25%

How tax is handled

➤ SF Express will:
• Pay the tax first on your behalf

➤ Customer must:
• Pay SF Express upon delivery

Restricted Items (Cannot Ship to Mainland China)

Due to customs regulations, the following items are NOT allowed:

Flammable items
Compressed sprays (aerosol)
Hair dyes
Vitamins

➤ Before placing an order:
• You may contact us to confirm

➤ If a restricted item is ordered by mistake:
• We will contact you
• Refund will be arranged

Important Notice (No Response / No ID Upload Policy)

If no response is received within 3 days from our notification, and the required identification document has not been uploaded, the order may not be processed or shipped.

This includes the following situations:

No reply to our email
No contact via WeChat
No enquiry regarding the order

In such cases:

The order will be considered incomplete due to lack of customer response
We reserve the right not to process or ship the order
Any refund request will be reviewed on a case-by-case basis

By placing an order, the customer agrees to the following:

The required identification document must be uploaded within the specified time
Failure to complete this requirement will result in the order being treated as unfulfilled or cancelled